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 Sonos -  My audio playback stops or skips

 

Answer:

Why does my music drop out intermittently, stutter, stop, or skips to the next track?  I sometimes receive an error message "Network Connection Speed Insufficient to Maintain Playback Buffer."

A dropout is where the audio playback stutters randomly, leaving abnormal gaps of silence.
A skip is where the audio playback stops at an abnormal point in a track and jumps to the next track.
A stop is where audio playback halts at an abnormal point in a track and audio fails to resume without intervention.

The error message "Network connection speed insufficient to maintain playback buffer" was present for some music services until version 3.7 when it was made into a global error message for all playback sources other than Internet radio. It means that the player was not able to receive audio from the source fast enough to keep the buffer filled and maintain playback.  Previously, the condition would result in an audio drop but the Controller would indicate that music was still playing.  Now this error is returned and the system will move on to the next item in the queue (if playing from a queue and not another source).

If you experience the above symptoms or see the "Network connection..." error message, check for the common causes of these problems below.

The computer you are hosting your music from is wireless.
For best results, you should connect the computer or NAS drive that contains your personal music library collection to your home network router using an Ethernet cable.


Use of a 2.4Ghz or DECT wireless phone.
In order to determine if a 2.4GHz phone is causing interference with your Sonos Wireless HiFi System, try unplugging the base station to see if it resolves the problems with audio dropouts. If so,try relocating the base stationfurther away from your Sonos Components. If this fails to resolve your dropouts, consider replaceing the 2.4Ghz models with 5.8Ghz phones.
Make sure that all DECT phone base stations are located a minimum of 1 meter away from any ZonePlayer. Please also note that the BT Home Hub router supplied by BT Internet contains a DECT phone base station and should be located as far away from any wired Sonos components as allowed.


2.4Ghz wireless interference
Change the Wireless channel your Sonos Wireless HiFi System is operating on.
Please see this FAQ for steps on how to change the wireless channel on Sonos, please see this FAQ.

If you are using 802.11b/g wireless devices try moving them to channel 11 and moving the Sonos Wireless HiFi System to channel 1 to obtain the greatest separation between frequencies.
Ensure your wireless router or access points are not operating on the same wireless channel as the Sonos Wireless HiFi system.
Make sure to separate your wireless router and the Sonos devices by at least 3 feet, or as far as the cable allows.
Make sure that other wireless devices, such as a MicroCell tower, are not placed near any Sonos component.

Installation of a professional wireless wifi system will solve most of the above issues.

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